1. We ship to PayPal's address ONLY. Please make sure your address in PayPal is matched with your shipping address before you pay. we are not responsible for wrong or undeliverable address. If you need to change your address, please change it in Paypal before you pay.
2. In order to ensure you receive your order with lowerer tax or free tax,we will declare it as Gift/Sample with lower value.If you have any special requirement,please message to us when you make the order.
3. As some countries forbid importing the Dreambox receiver,the customs of buyer’s country may seize the goods,we will not be responsible for any problems caused by your local customs.
4. This is with “dreambox” Logo receover,if you are from germany,we will send you OEM “blackbox” Logo.receiver(all the same,just Logo different). If you are insist original Logo,please tell us,but you must bear all responsible and we can't refund any money in any case.
   
    Usually we use DHL Express and Service and Fedex Service to deliver packages to our customers. You will receive your tracking number in 1-2 working days after your order.

5. Note:
   If your receipt address is the remote area by DHL. ,we will not send the goods if you don’t pay the remote area shipping delivery fee(mostly about 30USD).http://remoteareas.dhl.com/jsp/first.jsp

   Delivery Methods	Delivery Days
   DHL	About 3 - 5 working days
   EMS	About 5 - 10 working days
   Fedex Service	About 5 working days

Guarantee & Warranty

We will try our best to make sure the products shipped to our customers are in good quality.All the products are one year warranty.

1. Return and full refund:
   --Products with quality problem in 7 days(from the date products were received)can be returned and refund.
   --Customer need to send the products back to us,When we receive the products,We will give an full refund.
2. Replace:
   -- Products with quality problem in 30 days(from the date products were received)can be returned and replaced.
   -- Customer need to send the products back to us,When we receive the products,We will replace new ones and ship back to customer.
   -- We will pay shipping fee for the replaced products we ship to the customer.
3. Repair:
   -- Products with quality problem in 1 year(from the date products were received)can be returned and repaired.
   -- Customer need to send the products back to us,When we receive the products,We will repair and ship back to customer.
   -- We will pay shipping fee for the repaired products,we ship to the customers.
4. Return and partial refund.
   -- Because the international shipping fee is very high and most of pictures on dreamboxbest.com are taken by ourself with real products.So we do not give full refund for returns without quality problems.like"not like the picture""not as imagining"or just "not satisfied"
   -- We will reduce the shipping fee from the order total amount,that means a partial refund.